The best way is to contact Apple service support and see if they can help. No matter how many troubleshooting methods we try, if there is any hardware-level defect with your Powerbeats Pro, then none of these methods will help to fix the problem. But there can be instances where your Powerbeats may be on an older firmware version.įirst, download and install Beats Updater on your computer/mac device.Ĭonnect your Powerbeats with a PC via lightning cable.įollow the on-screen instructions to update your Powerbeats. By default, Powerbeats Pro is designed to update itself when they connect to your device. If the above method does not work for you, the problem might be caused due to old firmware, which is not compatible with the latest iOS iterations. Method 5: Update firmware with Beats Updater A small LED will flash red and white indicating the earbuds reset process is complete.įor Powerbeats Pro, the process is similar, and you can also check out the official guide here. Now press and hold the button present in the middle of the case. To fix this, you need to reset your Powerbeats Pro.įirst, out both the earbuds in the Powerbeats charging case and leave the lid open. But sometimes this process gets faulty in nature and hence only one Powerbeats work. This is caused when you don’t use Powerbeats regularly and keep them out of the charging case.īoth earpieces first connect with each other inside the Powerbeats charging case, and then they connect to your device giving you a seamless experience. There are many complaints regarding one pair of Powerbeats connection while the other not. Find the Automatic Ear Detection toggle and switch it off.
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